Chat platform

Get closer to your customers using the most accessible channel of communication

The solution allows companies and customers to communicate through digital channels using automation tools. It improves the efficiency of the contact center and the customer service quality.

Available channels of communication

Digital Communication Today

1.1
1
500
1.3
1

Which communication channels does your client choose to communicate with the company

8

Viber

4

Yandex Dialogs

10

Telegram

13

VK

10

WhatsApp

12

Facebook

33

App

48

Website

Features of the Chat Platform

Unified message history for all channels

Request routing when distributing

Flexible configuration of service scenarios

Customer environment data transmission

You can assign personal managers to your customers

You can customize active chat invitations

Speech-to-text

Advantage of Chat Platform

compared to IVR

Conversions
through the use of popular communication channels
Cost reduction
for the contact center - operators can handle multiple calls simultaneously
Increase customer satisfaction
Customers will be able to contact you in the most convenient way
Save contacts
for marketing activities, send information to your customers via convenient communication channels
Gather detailed statistics
Monitor operator performance (including online). No need to make changes to well-established business processes
Form one ecosystem
in a few minutes through the ready integration with the DCM, HelpDesk systems, etc.

Use options

Cloud

Cloud service allows customizing interfaces and widgets for targeted solutions

In-house

Installing solutions in a perimeter and integrating them with the Customer’s systems

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