Chat platform

Get closer to your customers using the most accessible channel of communication

The solution allows companies and customers to communicate through digital channels using automation tools. It improves the efficiency of the contact center and the customer service quality.

Available channels of communication

Webchat (authorized and unauthorized)
Mobile app (iOS/Android)
WhatsApp, iMessage, VK/OK, FB, Viber,Telegram, Skype
Yandex. Chat, Yandex Market, Apple Store, Google Market Avito, Cian, Youla
Email
SMS
Speech-to-text

Digital Communication Today

1.1

500

1.3

Which communication channels does your client choose to communicate with the company

Viber

Yandex Dialogs

VK

Facebook

App

Website

Features of the Chat Platform

Unified message history for all channels

Request routing when distributing

Flexible configuration of service scenarios

Customer environment data transmission

You can assign personal managers to your customers

You can customize active chat invitations

Speech-to-text

Advantage of Chat Platform

compared to IVR

Conversions

through the use of popular communication channels

Cost reduction

for the contact center - operators can handle multiple calls simultaneously

Increase customer satisfaction

Customers will be able to contact you in the most convenient way

Save contacts

for marketing activities, send information to your customers via convenient communication channels

Gather detailed statistics

Monitor operator performance (including online). No need to make changes to well-established business processes

Form one ecosystem

in a few minutes through the ready integration with the DCM, HelpDesk systems, etc.

Check out the price

Use options

Cloud

Cloud service allows customizing interfaces and widgets for targeted solutions

In-house

Installing solutions in a perimeter and integrating them with the Customer’s systems

info@seven.tech