Chatbot

A tool that helps to fully or partially automate the processing of requests, perform routine operations without involving specialists and improve customer service

SevenTech chat-bot is a tool that helps to fully or partially automate the processing of requests, perform routine operations without involving specialists and improve customer service

Functionalities

Reducing the number of routine operations performed by employees
Reducing response time to incoming request
Stable processing of requests in off hours and peak loads
Anti-SPAM and elimination of foul language
You can use new channels of communication without expanding the staff

Chatbot options

Script Bot

The load on the contact center is reduced by 80%

Fixed scenarios for handling typical customer requests, greetings, farewells, and evaluations

25 $

Analyst Bot

The load on the contact center is reduced by 75%

Automatically determines customer intentions for smart routing and analysis of completed chats

50 $

Assistant Bot

Reduces the load on the contact center by 45%

Prompts several possible answers to the operator, increases the response speed, reduces the workload

75 $

NLU Bot

The load on the contact center is reduced by 90%

Live chat with the client with the ability to switch
to a human operator in case of a difficult issue

100 $

Chatbot development process

Project evaluation

- Data collection and brief writing
- Analysis of the collected data
- Functionality description
- Work schedule and cost calculation

Development

- Knowledge base generation
- Technical work and integrations
- Testing
- Remedial actions

Support

- Language support (updating the knowledge base of chatbots)
- Technical support
- Monthly reporting
- Chatbot improvement ideas

Achievable outcomes

Load reduction for a call center

Faster information retrieval

Increased website browsing depth

Increased recognized incoming requests

Increased users' come back to seek advice from Chat-bot

Website visitors, on average, address to Chat-bot

Use options

Cloud

Cloud service that allows to customize interfaces and widgets for better solutions

In-house

Installing solutions in a perimeter and integrating them with Customer’s systems

info@seven.tech