Chat - bot
A tool for fully or partially automating the processing of requests to perform routine operations without involving specialists and improving the quality of customer service
The SevenTech chatbot is a tool for fully or partially automating the processing of requests to perform routine operations without involving specialists and improving the quality of customer service.
Opportunities
Reduction of routine operations performed......employees
✓ Reduction of reaction time to incoming ......treatment
✓ Stable handling of requests during off-hours
......time and peak loads
✓ Anti-SPAM and exclusion of obscene expressions
✓ The possibility of using new channels
......communication without increasing the staff
✓ Reduction of reaction time to incoming ......treatment
✓ Stable handling of requests during off-hours
......time and peak loads
✓ Anti-SPAM and exclusion of obscene expressions
✓ The possibility of using new channels
......communication without increasing the staff
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Chat Bot Options
Script Bot.....................................................₽
Fixed scenarios for processing standard customer requests, greetings, goodbyes and evaluations
80% reduction of the load on the contact center
80% reduction of the load on the contact center
Bot assistant ................................................₽₽
Prompting several possible answers to the operator increases the response speed, relieves the load
45% Reduction of the load on the contact center
45% Reduction of the load on the contact center
Bot Analyst ................................................₽₽
Automatic determination of customer intentions for smart routing and analysis of completed chats Obtaining data to optimize business processes
75% Reduction of the load on the contact center
75% Reduction of the load on the contact center
NLU - Bot .....................................................₽₽₽
A full-fledged chat with the client with the possibility of transferring
to a live operator in case of a difficult question
90% reduction of the load on the contact center
to a live operator in case of a difficult question
90% reduction of the load on the contact center
The process of creating a Chat Bot
Project evaluation
Collecting information and filling out a brief
Analysis of the received data Description of functionality
Calculation of terms and cost of work
Analysis of the received data Description of functionality
Calculation of terms and cost of work
Development
Knowledge base development
Technical work and Integration Testing
Elimination of comments
Technical work and Integration Testing
Elimination of comments
Support
Linguistic support (updating the chatbot knowledge base)
Technical support
Monthly reporting
Providing ideas for chatbot development
Technical support
Monthly reporting
Providing ideas for chatbot development
Achievable results
65%
Reducing the load
on the call center
on the call center
х3
Faster information search time
х5
Increasing the depth of site browsing
до 90%
Recognized incoming requests
>40%
Users turn to the chatbot for advice again
>30%
Site visitors, on average, turn to the Chat Bot
Use cases
Cloud
Cloud service with the ability to customize the interfaces and widgets of the solution
.
In-house
Installation of the solution in the perimeter and integration with the Customer's systems
.
Clients
11 years
In the communications market
500 millions
Messages per month
350
Сlients
Channels
company