Chat - Platform
Get closer to your customers using the most accessible communication channel
Digital communications — today
Viber
1,1+ billion
Instagram
1 + billion
Telegram
500 million
Facebook
1,3 billion
WhatsApp
1+ billion
What channels does the client choose when communicating with the company
Viber
8%
Yandex Directories
4%
Telegram
10%
VK
13%
Facebook
12%
WhatsApp
10%
Application
33%
Сайт
48%
Chat platform
The solution allows companies and customers to communicate through digital channels using automation tools. It is used to improve the efficiency of the contact center and the level of customer service
Available communication channels
✓ Web chat (authorized and unauthorized)
✓ Mobile App (iOS/Android)
✓ WhatsApp, imessage, VK / OK, FB, Viber, Telegram, Skype
✓ Yandex. Chat, Yandex Market, Apple Store, Google Market ......Avito, Cyanogen, Yula
✓ Email
✓ SMS
✓ Speech to Text conversion
✓ Mobile App (iOS/Android)
✓ WhatsApp, imessage, VK / OK, FB, Viber, Telegram, Skype
✓ Yandex. Chat, Yandex Market, Apple Store, Google Market ......Avito, Cyanogen, Yula
✓ SMS
✓ Speech to Text conversion
Chat Platform Features
✓ Unified message history for all channels
✓ Routing when distributing requests
✓ Flexible configuration of service scenarios
✓ Transmitting data about the client's environment
✓ Option to assign clients to personal ......managers
✓ Customizable scenarios for active chat invitations
✓ Speech-to-text
✓ Routing when distributing requests
✓ Flexible configuration of service scenarios
✓ Transmitting data about the client's environment
✓ Option to assign clients to personal ......managers
✓ Customizable scenarios for active chat invitations
✓ Speech-to-text
The advantage of the Chat platform compared to IVR
Conversions – through the use of popular communication channels
Reducing the cost of a contact center — operators can process several requests at the same time
Satisfaction growth — customers will be able to contact you in a convenient way
Save contacts for marketing activities, inform in convenient communication channels
Collecting detailed statistics – keep track of all operator performance indicators (including online).
There is no need to make changes to well-established business processes
Integration into an ecosystem in a few minutes thanks to ready-made integration with CRM, Help Desk systems, etc
Reducing the cost of a contact center — operators can process several requests at the same time
Satisfaction growth — customers will be able to contact you in a convenient way
Save contacts for marketing activities, inform in convenient communication channels
Collecting detailed statistics – keep track of all operator performance indicators (including online).
There is no need to make changes to well-established business processes
Integration into an ecosystem in a few minutes thanks to ready-made integration with CRM, Help Desk systems, etc
Use case
Cloud
Cloud service with the ability to customize the interfaces and widgets of the solution
.
In-house
Installation of the solution in the perimeter and integration with Customer systems
.
Clients
11 years
In the communications market
500 millions
Messages per month
350
Сlients
Channels
company