Voice AI Platform
Business benefits from our AI dialogue systems
We help solve business problems in marketing, sales, and support using chatbots and voicebots that use natural language to communicate with the consumer. We organize complex communication with consumers/clients on the basis of an interactive AI platform.
Our customers aim at expanding communication with their consumers/clients. Reduce costs, increase the speed and efficiency of interaction through automation.
Al and voice assistants are transforming the business
- Automated communication services
- Dialog assistants
- Conversational user interfaces
- Voicebots and chatbots
Automation of communication in natural language
AI platform
To create your own fully automated omni-channel customer experience
Calls per month made by robots in various customer scenarios
Enterprise clients in customer service automation
Outcomes of implementation
of Conversational API
by 2022
Voice communications with customers and consumers will be carried out by robots
Saving on the cost of the first or hotline support for call centers
Bots make employees 55% more efficient
Сотруднику на 55% эффективнее работать вместе с ботом
Automate processing of standardized requests
Consumers won’t even notice that they’re talking to a robot
Потребители не понимают, что говорят с роботом
Precise recognition of client requests
Tasks for dialog AI platform
set by customers
- Telemarketing
- Cold sales
- Customer requests processing
- Promoting products and services
- Insurance extensions
- Special promotion announcements
- Data verification
- Recruiting
- Automated shortlisting
- Conducting an initial interview, followed by an invitation to the office
- Help Desk
-
Reference information on offers and services
-
Separation and routing of customer requests
- Staff training
- Presenting of innovations for employees
- Employee knowledge checks
- Gamification elements in training
- Debt collection
- Customer verification
- PreCollect and soft collection
- Light Collection/Medium Collection /Hard Collection
- Support for paying customers dealing with broken promises
- Informing about an upcoming visit
- Invitation for a meeting in the office
- Surveys/Promotions/Support
- Assessment of satisfaction level
- Collecting customer feedback
- Participation in various promotional activities
- Receiving and registering appeals of clients, employees
Customer's goal
Customer's objectives
Task
Solution
Voicebot features
Replaces up to 1,000 operators at once
Makes up to 1 million calls a day
Makes up to 200 calls per second
Reduces call center costs by 2-3 times
Technological framework
We specialize in consulting, development of conversational interfaces, implementation, support and promotion of AI-based conversational systems.
- Digital replication of human voices using Text to Speech (TTS) technology combined with a concatenative sound synthesis (a technique for synthesizing variant parts of dialogue by gluing together short samples of pre-recorded sound)
- Modern WEB-platform for developing robot conversation scripts based on BPMN (Business Process Model and Notation)
- Call recording system and online reporting module for in-depth analysis of the ongoing conversation
- ASP (Automatic Speech Recognition) multilevel speech recognition system combined with Google, Yandex and other components.
Choose a bot and customize it to your needs, or make your own. We can help you build and integrate it into your business processes.
Machine learning
Based on neural network algorithms to determine identical semantic relations
Biometrics
Speaker recognition
Integration
with various communication channels (IM, Social networks, SMS, Cascade)
Advanced visual interface
To build dialogue scenarios/scripts for both text and voicebots, as well as for omnichannel programs
Unique features of voicebots
Management and analytical tools
Graphic interface for creating scripts
- User-friendly, intuitive interface for creating complex scenarios
- Editing the ongoing campaign scenarios
- Automatic verification of the dialing numbers database
Dialog analytics/statistics and analysis tools
- Completed calls
- Average call duration
- Minutes usage
- Ineffective call attempts
- Coverage of dialed numbers in the base
- Call outcome
- Start and end time of a call, etc.