MULTICHANNEL HUB
Manage the entire message delivery chain from one system
Multichannel Hub combines channels, providers, connections and routing rules in one platform. Operators, aggregators and enterprises can manage communication infrastructure centrally instead of maintaining multiple separate integrations.
Your systems
Multichannel Hub
Channels
Providers
Connections
Delivery
Why Hub
The more communications grow, the harder they are to manage
As the business grows, the number of channels, providers, connections and internal systems increases. When each element is managed separately, the infrastructure becomes harder to control and change.
Channels and providers are managed in separate systems
Every provider adds its own connections and settings
Routing logic is spread across several systems
It becomes harder to understand the message path and change rules quickly
Multichannel Hub brings this infrastructure into one management system.
Platform model
Channel → provider → connection
Hub separates business entities from technical connections: providers are managed within a channel, and specific connections are managed within each provider. Routing rules determine which path is used for delivery.
Channels
Manage SMS, Push, messengers and other channels in one layer.
Providers
Manage service providers within each communication channel.
Connections
Store and configure technical connections for each provider.
Routing
Apply client-specific rules or use the channel default when no client rule exists.
How it works
One management layer between business systems and channels
A business system sends a message to Multichannel Hub. Hub applies the relevant routing rule and directs traffic through the appropriate channel, provider and connection.
Capabilities
Communication infrastructure management
Channel management
Add and configure communication channels in one system.
Provider management
Work with multiple providers within a single channel.
Connection management
Create and associate technical connections with the relevant providers.
Routing rules
Define a route for a specific client or use the channel default.
Client management
Separate settings and rules for different clients within shared infrastructure.
Delivery control
Monitor routes and message statuses from one management layer.
Who it is for
One product, different tasks
Telecom operators
Centralized management of communication channels, providers and traffic routing.
Aggregators
One technology layer for multiple providers, connections and client-specific rules.
Enterprise
One connection point between internal systems and communication channels instead of multiple separate integrations.
Beyond one API
One API solves only part of the problem
When the infrastructure includes multiple channels, providers, connections and client-specific rules, unified sending is not enough. The entire delivery chain has to be managed.
Integration
Fits between business systems and communication channels
Multichannel Hub acts as a technology layer between systems that initiate messages and the communication infrastructure.
Technology
What the technical documentation covers
Technical parameters are published only after validation by the product and engineering teams. For Hub we document integration architecture, APIs, supported protocols, routing model, deployment options, resilience and scaling.
FAQ
Key questions
Can one channel have several providers?
Yes. The Hub model supports providers and separate connections within a channel.
Can different clients use different routes?
Yes. A client can have its own rule. If no client rule exists, the channel default is used.
Which channels does Hub support?
At a high level: SMS, Push and messengers. The final channel list will be published after product validation.
Can Hub integrate with existing systems?
Yes. Hub is designed as an intermediate layer between business systems and communication channels.
Bring communication channels into one manageable infrastructure
We can review your current architecture, channels and providers and define how Multichannel Hub can fit into the existing environment.